Frequently Asked Questions
Everything you need to know about your Alba timepiece
Are Alba watches genuine and what is their heritage?
Yes, every Alba watch sold on our store is 100% authentic. Alba was born in 1979 in Japan and is a sub-brand of the world-renowned Seiko Watch Corporation, ensuring high-quality movements and craftsmanship.
What is the warranty policy for Alba watches in India?
All Alba watches come with a standard 1-year international warranty from the date of purchase, covering manufacturing defects in the movement and workmanship.
How long does shipping take within India?
We offer free shipping across India. Orders are typically processed within 24-48 hours and delivered within 3 to 7 business days depending on your location.
What payment methods do you accept?
We accept a wide range of secure payment options including Credit/Debit Cards, Net Banking, UPI, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
Can I return or exchange my watch?
Yes, we have a 7-day return policy. The watch must be in its original, unworn condition with all tags, packaging, and the warranty card intact to be eligible for a refund or exchange.
How do I adjust the metal strap of my Alba watch?
While some straps can be adjusted at home with specific tools, we recommend visiting an authorized service center or a professional local jeweler to ensure the links are removed safely without scratching the bracelet.